Legal Notice

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In the event of a dispute relating to these general terms and conditions, the customer may proceed with a conventional mediation or with any other alternative means of dispute settlement under the conditions provided for in Title I of Book VI of the Consumer Code.
After contacting the customer service or the hotel in an attempt to resolve the dispute amicably, and failing a satisfactory reply within ninety (90) days of the referral, the client may seize The Ombudsman for Tourism and Travel whose contact and details of referral are available on his website :