Profile: Maxime Williame, Assistant Reception Manager at the West End Hotel



Each month, Hotel West End**** puts the spotlight on its employees through a serie of questions, to find out more about their jobs and what drives them in their positions. Today, the hotel is honouring Maxime Williame, Assistant Reception Manager.

Can you introduce yourself ?
“I’ve been living in Nice for about 5 years. I moved here from the north of France with my future wife. After working as a receptionist in a 5-star hotel, I wanted to take my career to the next level and, for the last 3 months, I’ve been Assistant Reception Manager at this magnificent West End Hotel. My job involves a lot of work. I’m Marie’s right-hand woman, the Head of Reception. My role is to make sure that the reception goes as smoothly as possible! It’s a job that requires you to be on all fronts and meet guests’ expectations so that they feel at their best during their stay.”

What are you most passionate about in your job ?
“The most exciting and rewarding part of the job is the contact with customers. To do this job, you need to have an excellent sense of welcome and service. But you also need to be available, smiling and a good listener. You also need to be able to bounce back and take decisions quickly. What I also like about this job is that no two days are the same!”

What advice would you give to an employee just starting out?
“You don’t get into this job by chance! If I had to give advice to an employee just starting out, I’d tell them to do it with passion and desire first and foremost, because it’s a job that takes time and a lot of commitment; it’s a job that requires you to be very diplomatic and to have a great capacity for adaptation. You have to stand your ground in any situation”

What is your favourite place in the West End Hotel?
“If I had to choose just one place, I’d go for the lobby. It feels like a film set, with its charm and Belle Époque spirit!”

What are your fondest memories?
“I haven’t worked in the hotel for very long, but generally speaking, my fondest memories are when guests thank me warmly at the end of their stay. It warms my heart.”

Finally, what advice would you give customers to make the most of their stay?
“I’d advise them to book a room with a sea view, because the view of the Promenade des Anglais from the West End hotel is truly magnificent! And to make the most of their stay, I’d strongly recommend that they stroll around the old town, along the Cours Saleya… and don’t hesitate to visit the small producers to discover the specialities of the region”