Privacy on Data Protection
In the context of the use of its services and in particular the services accessible on its website, its mobile site, its online shop and its mobile applications, SOCIETE DE GERANCE HOTEL WEST END, in its capacity as data controller, is likely to collect and process your personal data.
We are committed to respecting the privacy of prospects and visitors to our websites: website, mobile site, online shop and mobile applications. All processing of personal data implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and, in particular, the provisions of the amended “Data Protection Act” of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”.
1 – WHAT ARE OUR COMMITMENTS IN TERMS OF DATA PROTECTION?
SOCIETE DE GERANCE HOTEL WEST END undertakes to guarantee a high level of protection for the personal data of its customers, prospective customers, users of its websites: website, mobile site, online shop and mobile applications and any other person whose personal data it processes.
SOCIETE DE GERANCE HOTEL WEST END undertakes to comply with the regulations applicable to all processing of personal data that it implements:
- Your personal datas are treated in a lawful, fair and transparent manner;
- Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes;
- Your personal data are kept adequate, relevant and limited to what is necessary for the purposes for which they are processed;
- Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.
SOCIETE DE GERANCE HOTEL WEST END implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the outset of processing operations.
Furthermore, SOCIETE DE GERANCE HOTEL WEST END contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).
2 – WHAT PERSONAL DATA DO WE COLLECT?
A – Depending on the purpose of the collection
The personal datas we collect varies in function of the purpose and of the collection of Service we provide.
Generally, we may collect the following categories of personal data directly:
a) personal details, such as your surname, first name, e-mail address, postal address and telephone number(s);
b) the identifiers used to access your online account, i.e. username and password. Cela nous est nécessaire pour créer un compte d’utilisation personnel ;
c) exchanges with us, which may include details of conversations via chat, customer service ;
d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);
e) browsing history, such as the pages visited, the date of the visit, the location of the visit, or the IP address;
f) payment information when a purchase or reservation is made on one of our websites, online shops, or applications. Usually the invoice is issued with your name, billing address and payment details such as your credit card or bank account;
We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or respond to our posts and promotions on social networks.
B – Personal data concerning minors
SOCIETE DE GERANCE HOTEL WEST END does not collect or process personal data relating to children under the age of 18 without the prior consent of the child’s parents or holders of parental responsibility.
If personal data about children is collected via our website, mobile site, online shop and mobile applications, parents or guardians have the possibility to object to this by contacting us at the address at the bottom of this page.
3 – HOW IS PERSONAL DATA COLLECTED?
A – Ways of data collection
Within the framework of our relationship, you are likely to communicate your personal data to us by various means and in particular on our websites: website, mobile site, online shop and mobile applications when you browse the Internet, make purchases, make reservations, fill in the various collection forms, subscribe to the e-newsletter, create an account, submit a job application, post comments on our social networking pages, make any contact with our establishment or transmit your personal data to us in any other way.
B – IP Address
C – Cookies
In order to constantly improve the quality of the services offered on our sites: website, mobile site, online shop and mobile application, and to ensure that they meet your expectations, SOCIETE DE GERANCE HOTEL WEST END may use “cookies”, text files used to identify your terminal when you connect to one of our services.es. The deposit of a cookie or tracer in your terminal (computer, tablet, smartphone, etc.) enables SOCIETE DE GERANCE HOTEL WEST END to collect information and personal data, depending on your choice of settings for your terminal.
Types of cookies used:
b) Site performance cookies. Performance cookies allow us to optimise our website and to detect any technical problems you may encounter. They allow us to collect information about how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.
c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, language choice or location) and provide more accurate and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services that you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive such cookies on your device.
d) Cookies de marketing publicitaire. These cookies collect information about your web browsing habits in order to provide you with ads that are tailored to you and your interests. They also allow us to limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They remember visits to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to site features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimisation solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.
e) Cookies from third party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know what cookies are used by them. e) Cookies from third party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know what cookies are used by them.
D – Respecting your privacy
We are committed to protecting your privacy and respect the following 2 principles.
– We do not associate any information with your cookies that can directly and personally identify you. Cookies do not allow us to know your address, date of birth, telephone number or any other information that could identify you.
– We do not provide any personal information to advertisers or third party sites that display our ads based on your interests.
If your computer or mobile phone is shared between multiple people, or if it provides of more than one browser, it is possible that the contents displayed to other users do not match to your preferences. If you wish, you may modify the settings of your browser.
For more information on how cookies and targeted advertising work, you can consult the Cnil website : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E – Links to third-party websites
Our websites: website, mobile site, webshop and mobile applications may contain links to third party websites.
We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.
4 – WHAT IS THE PURPOSE OF THE DATA THAT MAY BE COLLECTED?
Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, loyalty, animation, commercial information, satisfaction surveys, organisation of competitions, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes mentioned above is notably necessary:
- To ensure the performance of the service contract ;
- To respect a legal obligation;
- For the purposes of the legitimate interests pursued by our institution (in particular developing new services and offers, improving customer service, etc.).
In particular, your datas are used:
- To allow you to benefit from the ensemble of the services available on our website, its mobile version, its e-commerce website, and its mobile apps: creation of a user account, e-newsletter, booking management, assistance and complaints, management of loyalty programmes, etc. ;
- To allow you to browse on our websites;
- To best match our information, notifications, offers and other services to your interests;
- To facilitate the completion of administrative formalities relating to the reservation and purchase.
5 – FOR HOW LONG DO YOU STORE THE DATAS?
SOCIETE DE GERANCE HOTEL WEST END undertakes to keep your personal data for no longer than is necessary for the purposes for which they are processed.
The retention periods are defined according to the purposes of the processing carried out by SOCIETE DE GERANCE HOTEL WEST END and take into account, in particular, the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL (French Data Protection Authority) concerning certain categories of data processing.
6 – WHO MAY HAVE ACCESS TO YOUR PERSONAL DATA?
A – Recipients of your data
The data collected on our website, mobile site, online shop and mobile applications may be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), within the framework of the accomplishment of all or part of the services mentioned above. We remind you that in this context, SOCIETE DE GERANCE HOTEL WEST END requires its service providers to implement strict confidentiality and data protection measures.
B – Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If this is the case, SOCIETE DE GERANCE HOTEL WEST END will do its utmost to ensure that this international transfer of data has an adequate level of security and guarantees.
7 – HOW TO EXERCISE YOUR RIGHTS?
In line with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you, as well as your rights to limit and oppose the processing and portability of your personal data.
Besides, you have the legal right to define directives concerning the fate of your personal data after death.
Furthermore, any person who was a minor at the time of the collection of his or her personal data may obtain its deletion as soon as possible.
These rights can be exercised by mail to the following address
SOCIETE DE GERANCE HOTEL WEST END
31 Promenade des Anglais
In this case, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l’Informatique et des Libertés (French Data Protection Authority) in the event of a breach of the regulations applicable to the protection of Personal Data and in particular the GDPR.
8 – IT SECURITY/SECURE TRANSACTIONS
Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SOCIETE DE GERANCE HOTEL WEST END. We therefore implement all technical and organisational measures appropriate to the nature, scope and context of the personal data you provide to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access to such data.
We offer a secure online payment system using the latest technology.
SOCIETE DE GERANCE HOTEL WEST END strives to combat identity theft on the Internet. It is the reason why we use, for example, a device for detecting fraudulent payments made by bank card. This device aims to protect you in case of loss or theft of your credit card.
The security and confidentiality of personal datas rely on the good practicies of everyone This is why we invite you not to communicate your passwords to third parties, to systematically disconnect from your profile and your social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.
9 – CONTACT US
If you have any further questions about this policy or about how SOCIETE DE GERANCE HOTEL WEST END handles your personal data, please contact us at the following address: email@example.com
10 – AMENDMENTS TO THE DECLARATION